FAQ

Frequently Asked Questions

Do you accept my insurance?

We make every attempt to maximize your dental benefit.  We are dedicated to developing a relationship with you regardless of your insurance company.  We will file most insurances as a courtesy to you.  We are participating providers for  MetLife, Delta Dental, Cigna, and Aetna.

How much for a crown?

Given that each patient and crown are different, we do not give prices for services without evaluating the condition of the tooth.  If a crown is warranted, we will explain the types of crowns and the advantages/disadvantages to the different types.

How do I become a patient?

Call our office or fill out the brief questionnaire on the site and we will contact you to schedule.

Do I need x-rays?

Yes. They must be current and legible.  Please bring all current x-rays with you.  We can only give you a proper diagnosis and treatment plan with proper x-rays.  We can only maximize your dental benefit with proper x-rays.

Do you take emergencies?

Yes during office hours. In the event of severe trauma or life threatening injuries during non-office hours please call 911.

How am I going to pay for this?

We accept cash, MasterCard, Visa, Amex, Discover. We offer third party financing through Care Credit and Allegacy Credit Union.

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But my old dentist never did that…

Thanks for the complement! 

Why do I need to fill out this paperwork?

To maintain proper, legal, and thorough practice, we update medical history verbally at every appointment and then each year, we will update your chart.  Please let us know if you have had any changes in your medical history.

Can my friend be a patient here?

Yes.  Our best patients come from our best patients.  Please refer your friends.

Why do I need to be reffered to a specialist?

Dental specialist are dentist who have received advanced training in one aspect of dentistry. Just like your family physicain may refer you to a cardiologist for a closer evaluation, we use dental specialist for cases that need closer attention than what general dentistry can provide. This makes our job predictable and your result better.

Do you follow HIPPA compliance policies?

All employees undergo Patient Confidentiality and HIPAA Compliance training, so that we can not only safely treat you, but safely handle your patient records.  We use HIPPA compliant email services when discussing treatment options with specialists, and when filing insurances.

Our patient’s safety is top priority.  From the HIPPA compliant emailing system with Aspida to weekly spore testing of our autoclaves by UNC’s Department of Oral Microbiology, we are dedicated to your safety and confidentiality.

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